Problems Logging On?
If you are experiencing problems logging onto ASAP.gov it may be
due to one or a combination of the following. For further assistance,
please contact your servicing RFC
1. The ASAP.gov application is unavailable at this time. Operating
hours for ASAP.gov are 8:00 am – 11:59 pm ET Monday –Friday
except holidays. The application may be available for inquiries
and reports outside of these hours. To learn the status of the application,
call (855) 868-0151.
2. Your operating system or browser version may not support the
ASAP.gov application. Please see the “Software Requirements
to Run ASAP.gov” tip for additional information.
3. Verify your Logon ID and password. ASAP.gov is case sensitive
(will read an upper case letter different from a lower case letter).
If you haven’t been in ASAP.gov for awhile, your password
may need to be reset.